Terms and Conditions
Effective Date: September 5, 20251. Introduction and Agreement
This is a legal and binding agreement between you, the user (“you” or “user”), and Disha (together with its subsidiaries and affiliates, referred to as “we,” “us,” or “our”).
These Terms govern your use of our website https://disha.live/, mobile applications, and related services (collectively the “Platform”), which provides call-based and online advisory services for students preparing for competitive exams such as JEE, NEET, and others.
By accessing or using our Platform or Services, including downloading or posting any content, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and other applicable policies posted on the Platform.
If you do not agree to these Terms, you are not authorized to use or access the Platform or Services.
Your continued use of the Platform after any changes to these Terms will be deemed acceptance of those changes.
Therefore, we recommend that you review this page regularly.2. Platform Services
Our Platform operates by offering expert mentoring sessions through scheduled time slots that students can choose at the time of booking. These sessions may include instant chat or call options, in addition to the specified time slot.
Students have the flexibility to select the type of session - real-time chat, call, or a pre-scheduled meeting - depending on their preference and availability.
We do not guarantee that the Platform is accessible or legal in all geographic locations. Accessing the Platform from regions where it is prohibited is strictly forbidden.
You agree to comply with all applicable laws in your jurisdiction when using our Platform.3. Eligibility
Eligibility to use the Platform is limited to individuals who can form legally binding contracts under Indian law.
The Services are intended for children under the supervision and consent of their parents or legal guardians.
Users below 18 years of age may use the Platform only through an account managed by a parent or guardian who consents to the use of our Services.
Access by anyone under 18 without such consent is prohibited.4. Account Creation and Access
To access certain features, you must register and create an account by providing accurate and complete information.
You are responsible for maintaining the confidentiality of your login details and for all activities conducted through your account.
Please notify us immediately if you suspect any unauthorized use.5. Payment and Refund Policy
While certain services may be free, most of our offerings require payment through authorized payment gateways.
Payment terms, fees, and refund policies are detailed on the Platform.
Refunds, if eligible, must be requested within seven (7) days of purchase and will be processed after deducting any applicable fees, typically within fifteen (15) business days in accordance with banking procedures.
No refunds will be granted if the purchased sessions or materials have already been accessed or downloaded. Refunds will only be processed where applicable.
If a session is booked by the student after reviewing all terms and conditions, it will not be eligible for a refund.6. Intellectual Property Rights
All content on the Platform, including but not limited to text, videos, graphics, logos, and study materials, is owned or licensed to Disha and protected by Indian copyright and intellectual property laws.
Users are granted a limited, non-transferable, and revocable license to use the content for personal, educational purposes only. Unauthorized copying, reproduction, distribution, or commercial use is prohibited.7. Limitation of Liability
Our mentors provide guidance based on their expertise and experience, but we do not guarantee specific exam results or admission outcomes.
Your success depends on multiple factors including your own efforts, exam conditions, and other circumstances beyond our control.
To the fullest extent permitted by law, we disclaim all liability for any direct or indirect damages resulting from your use of the Platform.8. Termination and Suspension
We reserve the right to suspend or terminate your access at any time if you violate these Terms or engage in misconduct.
You may also choose to close your account by contacting us.9. Privacy and Data Protection
Protecting your privacy is important to us.
We collect and use your personal data in accordance with our Privacy Policy, which complies with applicable Indian data protection laws.
Please review this policy to understand how we handle your information.10. Governing Law and Jurisdiction
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in Delhi, India.11. Changes to Terms
We may update these Terms from time to time by posting the revised version on the Platform.
Your continued use of the Platform following such updates signifies your acceptance of the revised Terms.12. Contact Information
If you have any questions or concerns about these Terms or our Services, please contact us at support-disha@pw.live. Our business address is B 8, Block B, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309.